Privacy & Refund Policy
Your trust is our priority. Read our comprehensive policies that protect your interests and ensure complete transparency.
1. Privacy Policy Updated 2026
At Nytosik Technologies, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
Key Point: Nytosik never sells your personal information to third parties. All data collected is used solely for providing and improving our services to you.
2. Information We Collect
2.1 Personal Data
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, or in connection with other activities, services, features, or resources we make available. Specifically, we may collect:
- Name and Contact Information: Your full name, email address, phone number, company name, and billing address
- Account Credentials: Username, password, and security questions
- Payment Information: Credit card details, bank account information, UPI IDs, and billing history (processed securely through PCI-compliant gateways)
- Project Details: Technical requirements, business documents, and project specifications you share with us
- Communication Data: Emails, chat logs, and call recordings for quality and training purposes
2.2 Technical Data
When you visit our website, we automatically collect certain information about your device, including:
- Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent
- Device Information: Hardware model, unique device identifiers, and mobile network information
- Usage Data: Clickstream data, interactions with our services, and feature usage patterns
- Cookies: Small data files stored on your device (detailed in our Cookies Policy below)
Legal Basis for Processing
We process your personal data based on: (i) your consent, (ii) performance of a contract with you, (iii) compliance with legal obligations, or (iv) our legitimate business interests (e.g., improving services, fraud prevention).
3. How We Use Your Information
We use the information we collect for various purposes, including:
| Purpose | Legal Basis | Data Categories |
|---|---|---|
| Service Delivery & Project Execution | Contract Performance | Personal, Project, Payment |
| Customer Support & Communication | Legitimate Interest | Contact, Communication |
| Billing & Financial Transactions | Legal Obligation | Payment, Identity |
| Service Improvement & Analytics | Legitimate Interest | Technical, Usage |
| Marketing Communications (with consent) | Consent | Contact |
| Fraud Prevention & Security | Legal Obligation | All Categories |
3.1 Email Communications
With your consent, we may send you emails about our services, updates, promotional offers, and newsletters. You can opt-out at any time by clicking the "unsubscribe" link in any email or contacting us directly.
3.2 Service-Related Communications
We may send you strictly service-related communications (e.g., project updates, invoices, support responses) even without consent, as they are necessary for providing our services.
4. Data Protection & Security Measures
Nytosik implements industry-standard security measures to protect your personal information. We use:
- 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted
- AES-256 Database Encryption: All sensitive data stored in our databases is encrypted at rest
- Multi-Factor Authentication (MFA): Required for all administrative access
- Regular Security Audits: Third-party penetration testing every 6 months
- Access Controls: Strict role-based access control for all employees
- 24/7 Monitoring: Real-time intrusion detection and prevention systems
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable laws, detailing the scope of the breach and steps taken to mitigate risks.
4.1 Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project data is retained for 5 years after project completion for support purposes, after which it is securely deleted.
4.2 Your Data Rights
Depending on your jurisdiction, you may have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to certain processing activities
To exercise these rights, contact us at privacy@nytosik.com. We will respond within 30 days.
6. Third Party Services
We may use third-party service providers to facilitate our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6.1 Current Third-Party Processors
| Service | Purpose | Data Shared | Location |
|---|---|---|---|
| Stripe | Payment Processing | Payment Info | USA |
| Razorpay | Payment Processing | Payment Info | India |
| Google Cloud | Hosting | All Project Data | Multiple |
| AWS | Cloud Services | All Project Data | Multiple |
| SendGrid | Email Communications | Email Address | USA |
| Slack | Internal Communication | Project Details | USA |
7. Refund Policy Professional Satisfaction Guarantee
Our Commitment: We offer a 30-day Professional Satisfaction Period starting from the date of project initiation. We believe in our work, and we want you to feel completely secure in your investment with Nytosik.
7.1 Understanding Our Refund Structure
To maintain the highest quality of service and cover the significant resource allocation (dedicated developers, servers, API costs, design hours, and project management), our refund policy is structured with complete transparency:
7.1.1 Project Initiation & Resource Allocation
When you start a project with Nytosik, we immediately allocate significant resources:
- Dedicated Team Assignment: Project manager, developers, designers assigned to your project
- Infrastructure Setup: Development servers, databases, staging environments provisioned
- Third-Party Services: API keys, software licenses, cloud services activated
- Planning & Architecture: System design, database schema, wireframes created
- Opportunity Cost: We reserve team capacity exclusively for your project
7.1.2 Refund Calculation Methodology
Within the 30-day satisfaction period, refunds are calculated based on project progress:
| Project Stage | Work Completed | Refund Eligibility | Maximum Refund |
|---|---|---|---|
| Stage 1: Discovery (Days 1-3) | Requirements gathering, initial consultation, project scoping | Full Refund minus 15% processing fee | 85% of total fee |
| Stage 2: Planning (Days 4-7) | System architecture, wireframes, tech stack finalization | Partial Refund | 60% of total fee |
| Stage 3: Development (Days 8-20) | Active coding, database setup, API integrations | Limited Refund | 40% of total fee |
| Stage 4: Testing (Days 21-30) | QA testing, bug fixes, deployment preparation | Minimal Refund | 25% of total fee |
| Stage 5: Delivery (After Day 30) | Project delivered, client accepted | No Refund | 0% (Warranty applies) |
Important Note on Digital Assets:
Since digital products (code, designs, documentation, databases) are intangible and cannot be "returned", any work delivered or showcased during the development phase remains our intellectual property if a refund is issued. You will receive only the work completed up to the point of cancellation, and we retain ownership of all code and assets created.
7.2 Refund Eligibility Criteria
To be eligible for a refund, the following conditions must be met:
- Refund request must be submitted in writing to accounts@nytosik.com
- Request must be made within the 30-day satisfaction period (exceptions only for contract breaches)
- Client must provide reasonable feedback and cooperate during the refund assessment
- All NDA and confidentiality agreements remain in effect
- Client must return or destroy any preliminary work provided (if applicable)
7.3 Non-Refundable Items
- Third-Party Costs: Domain registrations, SSL certificates, software licenses, API subscriptions
- Setup Fees: Initial consultation fees, project setup fees (if separately charged)
- Maintenance Packages: Pre-paid maintenance or support packages (used or unused)
- Marketing Campaigns: Ad spend, content creation costs for marketing services
- Rush Fees: Additional charges for expedited delivery
8. Project Cancellation Policy
8.1 How to Cancel
To cancel a project, you must provide written notice to projects@nytosik.com with the subject line "PROJECT CANCELLATION - [Project Name]". Your cancellation will be effective upon our confirmation.
8.2 Cancellation Effects
- All work in progress will be stopped immediately
- You will receive an invoice for work completed up to the cancellation date
- Any applicable refund will be processed within 15 business days
- All intellectual property created up to cancellation remains with Nytosik unless otherwise agreed
- Domain transfers, hosting migrations will be handled separately (fees may apply)
8.3 Client-Initiated Delays
If project delays are caused by the client (delayed feedback, unavailable resources, scope changes), the 30-day satisfaction period is not extended. Refund calculations are based on the original timeline.
9. Dispute Resolution & Governing Law
9.1 Governing Law
These policies shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these policies shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
9.2 Dispute Resolution Process
- Negotiation: First, both parties shall attempt to resolve any dispute through good-faith negotiations within 30 days.
- Mediation: If negotiation fails, disputes shall be referred to mediation at the Jaipur Mediation Centre.
- Arbitration: If mediation fails, disputes shall be finally settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
- Courts: As a last resort, disputes may be brought before the courts in Jaipur.
9.3 Limitation of Liability
To the maximum extent permitted by law, Nytosik shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use our services
- Any unauthorized access to or use of our servers
- Any interruption or cessation of transmission to or from our services
- Any bugs, viruses, or the like that may be transmitted to or through our services
Our total liability to you shall not exceed the amount paid by you to us during the twelve months preceding the claim.
10. Contact Our Legal Team
If you have any questions about these policies or need to exercise your legal rights, please contact our Legal & Compliance Department:
info@nytosik.com
(Data Protection)Phone
+91 7230001564 (Ext. 101)
Mon-Fri, 10AM-6PM ISTRegistered Address
Nytosik Technologies Pvt. Ltd.
GST: 08AADCX1234A1Z5
By using Nytosik's services, you acknowledge that you have read and understood these policies.
These policies were last updated on February 25, 2026 and supersede any previous versions.
Contact Support